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Reception Supervisor

Reference: RS/HTH

Previous Reception experience is essential as is supervisory experience
Experience as a Shift leader
Previous people management experience
Previous experience of Opera 4/5 or computerised front office system is advantageous
High standard of personal presentation
Excellent communication skills both oral and written
Customer service experience is essential and an understanding of hotel operations is advantageous
Attention to detail is essential
Due to the nature of this role the ability to deal with a variety of tasks at the one time will be required, ensuring that all tasks are completed on a timely basis prior to hand-over to the next shift
Applicants must be eligible to work in the UK

No agenices please

<br>Previous experience at supervisory level in a hotel/similar environment
<br>Previous experience of bar & food service
<br>Experience of Conference & Events operations is advantageous
<br>Previous experience of duty management is advantageous, although training will be provided
<br>Excellent communication skills both oral and written
<br>High standard of personal presentation
<br>High standard of customer care 
<br>Ability to deliver training to improve procedures and enhance customer service standards
<br>Ability to resolve issues and ensure they are dealt with in a timely manner
<br>Experience of Micros point of sale and system administration is advantageous
<br>Experience of health & safety, risk assessments, COSHH and PPE training is advantageous
<br>Personal liquor license holder and food hygiene certificate holder 
<br>Eligible to work in the UK with the ability to work 5 out of 7 shifts on a rota basis, including early mornings, evenings and weekends 
<br>Flexibility is required to meet business needs and hours of work will also be dependant on this
<br>What are we offering?
<br>We are offering a competitive salary of £7.66 per hour (full time role).  We offer training and management development programmes and the chance to progress within the company.  Discounts are offered on accommodation and food & beverages within the Portland group, lifestyle benefits are also available and we offer a pension scheme.  Uniform is provided and a meal on duty.  Leisure club membership and car parking are complimentary
<br>No agencies please
Hours: Various hours per week - Hours of work will be based on business needs. Shifts will be 5 days out of 7, including early mornings, evenings and weekends, including preparation and service of breakfast, lunch and dinner shifts

Hours: 40 hours per week - 5 out of 7 days including evening and weekend work 

Salary/Hourly rate: £7.50 per hour

Job closing date: 25.08.16


Comments: CV and Application form required when applying for this role. Please submit the completed form along with a covering letter and your current CV in an email to the address provided. Due to the high level of applicants, if we do not contact you within the next 21 days, it is unlikely you have been successful on this occasion

Download Application Form